Home | FAQ'S
Q : Which OS is iButterfly compatible with?
A : We support iPhone 3GS/4G with iOS3.1 or later. There may be a chance of heavier load on iPhone 3GS running iOS4.0 or later.
Q : Where can I download iButterfly?
A : You can search and download “iButterfly India” from AppStore.
Q : What are the icons on the map?
A : The icons are the “Butterflies” habitat; click on them to display related content.
Q : I can’t find “Butterfly” even when I’m in its habitat?
A : Open the map and make sure the blue dot (your location) lies on the yellow area where the habitat is, then return to “Catch” mode. Because “Butterflies” are randomly picked, catching chances are bigger within the yellow area.
Q : Why does the location on the map not match with the actual location?
A : Environmental factors may affect the actuality of locations, for example, blocked by high-rise building. Please try again in a more open area.
Q : I can’t see “Butterflies”?
A : Please make sure you’re connected to the internet. If you still can’t see “Butterflies”, go to the map page and check if you can see the blue spot then return to “catch” mode.
Q : Where can I find Special Edition “Butterflies”?
A : Stay tuned with us on the iButterfly website.
Q : How to capture “Butterfly”?
A : Look for “Butterfly” in Catch mode; when a “Butterfly” is detected, the screen will remind you with a Catch reminder. Just use your wrist to gently give your phone a flick to catch it.
Q : What do I do if I don’t want to keep the “Butterflies” I caught?
A : Long press any of the “Butterfly” in the "All Collections" page until it flutters to enter the edit mode. You can then move or delete your collections and press “Finish” to exit. Pressing the delete button will delete all similar “Butterflies”.
Q : I saw a few “Butterflies” in the catching screen but I can only capture one, why?
A : You can only capture one “Butterfly” at a time.
Q : The quantity does not increase for duplicated “Butterflies”?
A : The total quantity of duplicated “Butterflies” will be displayed in numbers on the “Collection” page.
Q : Can I just delete one of the same “Butterflies”?
A : No, “Butterflies” of the same kind will be deleted once you click the delete button.
Q : Why don’t I find the redemption page even when I’ve collected the whole series?
A : The requirements for each series are different; users have to collect the required quantity to get access to the redemption page.
Q : Can I edit my “Butterfly” collection?
A : Yes, long press any of the “Butterflies” in the "All Collections" page until it flutters to enter the edit mode. You can then move or delete your collections and press “Finish” to exit.
Q : What will I find from the “Butterflies”?
A : You’ll find “Links”, “Coupons”, “Video Clips”, “Wallpapers”, “Connect to App store” etc..
Q : How to use saved wallpaper?
A : Select the wallpaper from your mobile’s Camera Roll, press the arrow on the bottom left corner and select “Use as Wallpaper”.
Q : Where to find “Butterflies” with coupons?
A : Check out the Map or stay tuned to our website.
Q : How to use the coupons?
A : Each coupon comes with different offers, please refer to the terms and conditions of each coupon.
Q : Is there an expiration date on the coupons?
A : Some coupons may have a validity period, please refer to the terms and conditions of each coupon.
Q : What do I do when the app suddenly closes or the phone overloads?
A : For iOS4.0 or later, please try to close other apps. If problem persists, restart your iPhone and iButterfly.
Q : How do you make the “Butterflies”?
A : Butterflies” are a hybrid of reality and images using AR(Augmented Reality Technology).
Q : Can I backup my “Butterfly” collection?
A : No, once the app has been uninstalled, all contents will be erased as well. Re-installing will not restore the erased content or settings.
Q : Can I filter “Butterflies” to my preference?
A : We do not support this option at this moment.